Return & Refund Policy
At AlorairCoil, we are committed to ensuring your satisfaction with every purchase. Please review our return and refund guidelines below to understand your rights and responsibilities regarding returns, exchanges, and cancellations.
Order Cancellation
To cancel an order, please contact us at [email protected] or call (888) 990-7469 within 24 hours of placing your order.
If the order has not yet shipped, we will process the cancellation promptly. If the product has already been dispatched, a transaction fee may apply, depending on the payment method used.
Please note:
If the order has not yet shipped, we will process the cancellation promptly. If the product has already been dispatched, a transaction fee may apply, depending on the payment method used.
Please note:
- Cancellations are processed only during business hours on business days.
- For timely handling, we recommend submitting cancellation requests within the specified timeframe.
Refund Eligibility
Return requests are evaluated based on the reason for return and the condition of the product. All returns must be initiated within 30 days of the purchase date.
A. Defective or Damaged Products
If your item is defective or damaged due to an error on our part, you are eligible for a full refund or replacement. In such cases, AlorairCoil will cover all shipping costs.
All returned items will be inspected upon receipt to confirm the issue before a refund or replacement is issued.
All returned items will be inspected upon receipt to confirm the issue before a refund or replacement is issued.
B. Non-Defective Returns (Change of Heart or Incorrect Orders)
If you wish to return a product due to a wrong purchase or change of heart, the following conditions apply:
The product must be unopened and in its original packaging.
Returns of opened, used, or damaged items (not caused by us) will not be accepted.
You will be responsible for return shipping costs and a 20% restocking fee.
Any damage that occurs while the product is in your possession or during return shipping may result in a partial refund deduction.
AlorairCoil reserves the right to decline a return request if the item does not meet the above conditions.
The product must be unopened and in its original packaging.
Returns of opened, used, or damaged items (not caused by us) will not be accepted.
You will be responsible for return shipping costs and a 20% restocking fee.
Any damage that occurs while the product is in your possession or during return shipping may result in a partial refund deduction.
AlorairCoil reserves the right to decline a return request if the item does not meet the above conditions.
Refund Process
Once your return is received and inspected, you will receive an email confirming the approval or rejection of your refund.
If approved, the refund will be automatically issued to the payment method used in the transaction.
Please allow up to 5 business days for the refund to be processed and reflected in your account.
Note:
If approved, the refund will be automatically issued to the payment method used in the transaction.
Please allow up to 5 business days for the refund to be processed and reflected in your account.
Note:
- Custom or personalized products are not eligible for return or refund unless they arrive damaged or defective.
- Items returned beyond the 30-day window are not eligible for a refund.
Delayed or Missing Refund
If more than 5 business days have passed since your refund was approved and you have not received it, check with your bank or credit card provider as processing times may vary.
If the original payment method is no longer active (e.g., lost or canceled card), contact your bank to ensure funds are redirected correctly.
If the issue persists, contact our customer service team at [email protected] or call (888) 990-7469 for assistance.
If the original payment method is no longer active (e.g., lost or canceled card), contact your bank to ensure funds are redirected correctly.
If the issue persists, contact our customer service team at [email protected] or call (888) 990-7469 for assistance.
